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A Week Following in the Footsteps of Our Inspector: Hitchhiking

A Week in the Footsteps of Youssef Meet Youssef Chennoufi, one of the key members of our Brussels elevator team. Together with his colleagues, he braves the daily hustle and bustle of the Brussels-Halle-Vilvoorde region to ensure you can step into an elevator with complete peace of mind. How does he do it? You’ll find out in this article about his workweek.

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A person is conducting an elevator inspection and operating the control panel while holding a measuring device.
A technician is performing a lift inspection at an open control panel next to a lift car and is using a tablet to carry out the inspection.

Monday

The first day of the week is always the hardest after a weekend of rest. At Normec BTV Brussels, we always start the week off on a high note with a pleasant reunion with all our colleagues at the office to go over the week’s schedule. It’s always nice, since we’re usually out in the field on our own. The rest of the day is spent conducting periodic elevator inspections.

A technician performs maintenance on an elevator system in a mechanical room with exposed wiring and mechanical components.

Tuesday

We head out with our new colleague, Claude, who is in the final stretch of his basic training. Before he can work independently, he must complete an extensive training period to ensure he fully masters both the practical and theoretical aspects of the job. Together, we head out to service a whole series of elevators on our schedule.

Hands-on training for technicians in a classroom setting, where participants receive instruction during a technical training course.

Wednesday

As part of our customer satisfaction efforts, we’re organizing a brief meeting between field technicians from various specialties (electricity, gas, fire safety, hoisting and lifting, elevators) to discuss key points that can make our work more efficient. One of these points is effective communication. This is essential to ensuring customer satisfaction with our services.

A technician wearing a safety helmet is inspecting an electrical installation in a control panel and using a tablet to record the findings.

Thursday & Friday

Our new colleague Claude is once again shadowing me for the final inspections. Afterward, he’ll have the opportunity to earn his certification and start working independently. This naturally takes time during each elevator inspection because, while conducting the inspection—which we perform very thoroughly—we also need to provide the necessary information for Claude’s training.

On the last day of the week, after finishing the day’s inspections, I head back to the office. There, I review the past week with my team leader, pointing out both minor issues and positive aspects, with the goal of further improving our teamwork. We wrap up the week with the excellent news that our colleague Claude has passed his exam and will become a certified inspector for periodic elevator inspections! All set for the weekend!

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